Policies

 

  • 24 hour notice of cancellation is requested. No shows or “missed” appointments can result in billing your credit card 25% of your scheduled service.
  • Arriving on time is important, late arrivals of 15 minutes will either shorten your treatment or result in rescheduling. Rescheduled appointments incur a fee of 25% of your scheduled service.
  • Intake forms are available online and are necessary to complete in order for me to provide you with proper care and services. If you are unable to complete at home then please arrive 15 minutes early to do so at my office. Inktake Forms
  • Prepaid services or series: non notice cancellation or no shows forfeit that prepaid scheduled treatment.
  • Prepaid treatment series are non refundable, non transferable. If you wish to discontinue a treatment series, the unused balance may be applied towards other services or products.
  • Gift certificates are good for 12 months at the full value from the time of issue. After 12 months it is valued at 50% of the original value, and are not redeemable for cash.
  • Returns: As we don’t know how one’s skin will react to new products, opened products may be returned for a refund  or exchange for another product within 2 weeks of purchase. If the product may have caused an allergic reaction to the skin, I would like it to be  accompanied by A PHOTO. If you are unable to provide a photo then please arrange to see me ASAP so I can ascertain and document your reaction. Unopened products may be returned within 3 weeks with receipt. No exceptions.
  • These policies are subject to change without notice.
  • Tender Touch Therapeutic Skin Care has the right to refuse service.

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